menu

FLT Five (5) Year Warranty and Terms & Conditions of Sale

All sales are expressly conditional on Buyer’s agreement to the terms and conditions hereinafter set forth. No additional or different terms apply unless expressly agreed to in writing by First Light Technologies (“FLT”).

Warranty All materials and component parts, including batteries (where applicable), are guaranteed to be free from defects of material and/or workmanship for a period of five years beginning on the date of shipment to the Buyer. FLT assumes no responsibility for installation or proper selection of its products. This warranty excludes field labor or service charges related to the repair or replacement of the product.

Limitation of Liability FLT’s liability is expressly limited to the repair or replacement of such parts where, in our opinion, failure is caused by a defect and not misuse or operation or storage outside the specification ranges, and is limited to such repair and replacement being made at the factory. “Failure” is considered a non-operating product. Freight charges to and from the factory will be borne by the purchaser. No claims for labor, performance, materials, or deductions from invoices will be allowed. Warranty is automatically voided if any unauthorized repairs or alterations are made.

Damaged Merchandise or Loss in Transit All merchandise is shipped at Buyer’s risk of loss and/or damage so that Buyer shall promptly make any claims with the carrier. Title to the goods passes to consignee and/or Buyer upon delivery to carrier. Any claim for shortages or incorrect shipments must be made upon FLT, in writing, within Fifteen days of the ship date.

Returns Returns will only be accepted if FLT issues a Return Materials Authorization. (“RMA”) Any request for an RMA must be made, in writing, within Thirty days of the invoice date. All products are built to order and returns are subject to a minimum 50% restocking charge; all freight and reconditioning charges are the responsibility of Buyer.

Cancellations Orders may be canceled by the Buyer only if agreed to, in writing, by FLT and upon complete payment of cancellation/restocking charge. All custom orders are non-cancelable after release. All products are built to order and a cancellation fee will be assessed for any product manufactured or partially manufactured.