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F.A.Q.

Answers to your questions

If I have access to cheap electricity rates, does solar lighting still provide value?

Answer:

While solar lights generate their own power, it’s prime value is a much lower install cost. For a wired solution, the minimum cost of trenching for wires and a connection to the electrical grid is $25 a foot. This per foot cost can quickly increase depending on the terrain.

Why solar lighting?

Answer:

If you’re looking at providing lighting for an outdoor space like a park, parking lot or pathway, solar is particularly well suited when:

  1. The location would require a costly connection to an electrical grid
  2. The install location gets at least 2 hours or direct sunlight a day
  3. Lighting design specifications are within IES recommendation requirements

Benefits of solar:

  1. 50% reduction in install cost
  2. Easy install
  3. No ongoing electrical costs or carbon emissions
  4. Immune to power outages

How tall can I mount the luminaires?

Answer:

The mounting height for luminaires will depend on the area to be illuminated and wind zone.

What is the typical spacing for your lights?

 

Answer:

This varies by project. Generally, we recommend spacing luminaries at a distance approximately 5 to 6 times the mounting height. For example, luminaires mounted on a 16 foot pole would be spaced 80 to 96 feet apart.

Do you provide IES files?

 

Answer:

Yes, we can provide IES files for your project upon request.

Can you help me determine what lights I need?

 

Answer:

Absolutely! We’re always happy to talk about what light would be most suitable for your project. Call us at 1 844 279-8754 or contact us.

What distribution should I choose?

 

Answer:

The right distribution will depend on the goals and specifics of your project. We’d be happy to discuss what would work best.

How long will your fixtures last?

Answer:

Our fixtures’ estimated useful life is 15–20 years.

How long will the light’s battery last?

Answer:

Our high-performance lithium batteries have a typical useful lifespan of 8–10 years.

My light has been in storage for an extended period. Is there anything I need to do?

 

Answer:

During storage, lithium batteries will slowly discharge, but should remain usable for a long time. Our lights’ adaptive capability will recharge a discharged battery in most circumstances by simply installing our light in a sunny location. When you connect the battery, you will see one of three scenarios,
  • the light illuminates on for about 20 seconds, indicating a high charge level,
  • the light flashes three times, indicating a low charge level,
  • or the light does not illuminate.
If you see either the steady illumination or the flashes, the light will easily charge itself in the bright sun. If the light does not illuminate at all, the battery is likely very low and may need recharging. Contact us for assistance in this case at 1-844-279-8754.

Can the lights shine all night?

 

 

Answer:

Our lights have the capacity to stay on all night provided they get an average of 2–3 hours of direct sunlight a day and their lighting profile is set to stay on all night. For times when conditions are less ideal, we have incorporated adaptive capabilities to ensure that the lights adjust their output so that they can stay on all night, every night.

When do your lights turn on/off?

 

Answer:

All of our lights turn on at dusk by default. You can then choose a lighting profile to program when lights turn off, dim or turn on again through the night. The time when they turn off or dim can be set in two ways – the time elapsed from dusk or before dawn (a duration based lighting profile) or at a specific time according to a clock in the light (real-time based lighting profile).

The profile chosen at the time of order will be programmed at the factory. A lighting profile can be changed for First Light SCL2 luminaire at any time through First Light’s iOS Solar Light Control app. To change the profile of First Light bollards or other luminaires, please call us at 1 844 279-8754.

 

Duration Based Lighting Profiles

Order Key Code Performance
00 On at dusk > Off at dawn
01 On at dusk > Off after 6 hours
02 On at dusk > Dim to 30% after 6 hours > Off at dawn
03 On at dusk > Off after +5 hours > On 1 hour before dawn> Off at dawn
04 (default) On at dusk > Dim to 30% after 5 hours > Brighten to 100% 1 hour before dawn > Off at dawn
05 On at dusk > Off after 3 hours
06 On at dusk > Off after 4 hours
07 On at dusk > Off after 4 hours > On 1 hour before dawn > Off at dawn
08 Off (typically used with motion sensing)
09 (SCL2 default only) On at dusk > Dim to 30% after 3 hours >Brighten to 100% 1 hour before dawn > Off at dawn
10 On 30% at dusk > Off at dawn

*Please note that profiles 05 to 10 are currently available for the SCL2 only.

 

Real-Time Based Lighting Profiles

On at dusk > Off or dim at specified time between 18:00 and 06:00 > Off at dawn (if applicable)

Order Key Code = TX0000

  • T = Real-time based lighting profile
  • X = D (dim) or O (off)
  • 0000 = Choose a time between 1800 and 0600. Examples: 2230 = 10:30 pm, 0000 = midnight, 0100 = 1:00 am

 

Can a dimmer be installed on a PLB-AC?

Answer:

The PLB-AC does not come with a dimmer. However, the light’s driver will support an aftermarket low voltage (ELV) dimmer, also known as a trailing edge or reverse phase dimmer.

The sunlight at my site is highly variable, how do I know if your solar lights will operate effectively?

Answer:

Our lights work best with 2–3 hours of direct sunlight. Without this, all of our solar powered lights are equipped with our innovative Solar Lighting Controller (SLC). The SLC in each light is self-learning which allows the lights to predicatively adapt to their surroundings, providing a level of lighting performance and reliability unmatched in other solar products. A brief conversation will determine if our SLC can provide the lighting levels you require. Please call us at 1-844-279-8754.

How long will your battery operate without (sun) the ability to recharge?

Answer:

Unlike most solar lights, our products learn and adapt to its environment and therefore have the ability to predict and set the appropriate reserve levels to maintain good operation in adverse conditions. Under worst case scenarios, the battery’s “autonomy” – its ability to operate without a re-charge – would be approximately 14 days.

Are your lights vandal resistant?

 

Answer:

Yes, our lights are designed and constructed to resist damage from vandalism. Watch our video demonstration of how robust our products are.

How long does it take to install your lights?

Answer:

We find that it typically takes about 5-10 minutes to install First Light solar bollards and 15-20 minutes for our solar luminaires.

Do I need an electrician to install your lights?

 

Answer:

No. Our lights have been designed to installed by general contractors or laborers. However, we recommend consulting your local authorities to determine any legal qualifications for installation in your jurisdiction.

Are your lights a challenge to install?

Answer:

Our lights have been designed to be easy to install, especially compared to both wired and other types of solar lighting. This is because:

  • Solar does not require a connection to the electrical grid, eliminating the need for trenching.
  • Our lights are self-contained. This means that no assembly is required and there is no need to run wiring through the mounting pole from the solar module to the light.

Watch our install video:

What type of base do you recommend for the bollards?

 

Answer:

Our bollards are typically mounted on concrete footings.

What type of base do you recommend for the luminaires?

 

Answer:

We recommend concrete footings for luminaire polls.

How much do your lights cost?

Answer:

Pricing for our commercial quality lights vary. Contact us for a quote.

Where can I buy your lights?

Answer:

We have a worldwide network of distributors and agents that provide local representation for First Light Technologies. Please call us at 1-844-279-8754 and we can connect you with a lighting expert in your area.

How quickly can I get the lights?

Answer:

Our typical shipping time for the continental U.S. and Canada is 4 weeks from when payment is received.

Do you have a quick ship program?

Answer:

We do have quick ship options for quantities of 10 or less. These ship within 1-5 days and there is no upcharge or minimum order. However, there are limitations in the selection of products and colors to the following:

  • PLB – Bronze
    • Order Key: PLB-102-BZ-ASM-NW-XX
  • IPL – Bronze
    • Order Key: IPL-PTM-BZ-T2-NW-XX
  • PLB AC – Bronze
    • Order Key: PBL-AC-102-BZ-ASM43K-UV7
  • SCL – Bronze
    • Order Key: SCL-SPMS-BZ-T2-NW-XX

Do your products qualify for government rebates?

Answer:

Yes, our lights qualify for a number of high-value government rebates. To determine which you might qualify for in your area, please call us at 1 844-279-8754.

Do your products qualify for LEED credits?

Answer:

Our products may contribute to the achievement of the following LEED credits: SS Credit 8: Light Pollution Reduction EA Credit 1: Optimize Energy Performance EA Credit 2: On-Site Renewable Energy MR Credit 4: Recycled Content

Where are your lights manufactured?

Answer:

Our lights are manufactured at our headquarters in Victoria, BC, Canada.

Does First Light have fixtures installed in my area I can site visit?

Answer:

Most likely! Give us a call and we can track down the closest installation to your location.

How do I dispose of the light’s lithium battery at the end of its life?

Answer:

Although lithium-ion batteries are non-toxic, it’s still important to recycle them appropriately. Recycling centers that accept lithium-ion batteries are common and easy to find in the United States and Canada. Contact your local recycling center for more information.